It is highly likely that you may have run into a zipcode mismatch error or some other error during checkout. If that is the case, the extra charge(s) you are seeing on your card is(are) most likely a pre-authorization charge(s) that was issued by the bank. These often still show up even if you did eventually get the order to go through.
We do not have control over these charges and cannot refund them or speed up the pending process because again, these pre-authorization charges are on the bank's end. With that said, these charges usually drop off after 7 business days or so, depending on your financial institution.
If you would like to know more about pre-authorization charges, we recommend contacting your bank.
If that was not the issue or you do not know if it was, please contact us using the support button on www.barbellbrigade.com with the following information:
| Subject: Multiple Charges |
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Full Name: |
It's possible that you may have placed multiple orders using different email addresses.
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