You may be receiving this error, even if you have not had issues with other websites, because our systems require an exact match to the billing information associated with your card.
If you're in the United States, it is possible that you may need to enter an extended zip code (xxxxx-xxxx format) to get it to work, but we recommend contacting your bank to verify what information they have on file before continuing.
If you are seeing a charge on your card, it is most likely a pre-authorization charge that issued by the bank and should drop off after 7 business days or so, depending on your financial institution. If you would like to know more about pre-authorization charges, we recommend contacting your bank.
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